The Ritz-Carlton, Nikko

Secluded along Lake Chuzenji and overlooking Mount Nantai, The Ritz-Carlton, Nikko breathes tranquility. Throughout the hotel, local elements are elevated yet retain Japan’s beautiful minimalism: luxury accommodations feature traditional engawas, or porches, and the wellness experience is highlighted by a private onsen, or hot spring, the only of its kind for The Ritz-Carlton.

As the appointed curator for wellness concepts, we conducted site analyses and market research. Service included developing wellness facilities, menus, organisational structures, financial profitability, training manuals, and hotel immersion programmes. We also assisted to assess and improve the existing spa’s operational efficiency.