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Our Collaborative Journey

With years of dedicated service and a rich portfolio, our legacy in the wellness industry is built on consistent excellence. Our expertise, recognised across the sector, has established us as pioneers in the spa and wellness industry.

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Resorts

The Ritz-Carlton, Nikko

Concept

Operations

The Ritz-Carlton Nikko

Nestled along Lake Chuzenji with a view of Mount Nantai, The Ritz-Carlton, Nikko exudes tranquillity. The hotel integrated local features in a simple, elegant Japanese style. Its wellness facilities are distinguished by a unique feature for The Ritz-Carlton: a private onsen, or hot spring.

As the appointed curator for wellness concepts, SO.WA team conducted site analyses and market research. Services included developing wellness facilities, menus, organisational structures, financial profitability, training manuals, and hotel immersion programmes. We also assisted in assessing and improving the existing spa’s operational efficiency.

Features

Area (sqm)

535

Facilities

Thermal Onsen with Sauna, Spa with 5 beds, Spa Lounge, Yoga Platform, Meditation Lounge, Wellness Shop, 24hr Gym, Kids Wellness

Spa

Massage, Pre/Post Natal, Body Scrub, Facial

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City Hotels

Acqua Spa

Concept

Design

Engineering

Pre-Opening

Acqua Spa

Acqua Spa offers a comprehensive hydro-thermal experience and is the pioneer of “halotherapy” in a 5-star hotel in Java, Indonesia.

For the grand opening, SO.WA’s associates LMA Design provided comprehensive support, covering facility design, menus and programmes, as well as operational structures, project management, talent acquisition, and sales & marketing strategy.

Features

Area (sqm)

2000

Facilities

Spa with 8 beds, Hydrotherapy, Steam, Sauna, Cold Plunge, Salt Room, Kids Spa Circuit, Gym, Lounge, Shop

Spa

Massage, Body Scrub, Body Wrap, Facials, Kids Spa

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Onsen & Others

Kemenoi Hotels

Operations

Kemenoi Hotels

Kamenoi Hotels, spread across 32 hot spring areas in Japan, are nestled in regions blessed with abundant natural beauty. Each hotel offers a unique hot spring experience, allowing guests to immerse themselves in the cultural values of Japan.

Our task involved the development of a comprehensive group wellness programme that will guide the nutrition, amenities, wellness menus (including spas and fitness), and facility requirements for the 32 Kamenoi hotels throughout Japan. This initiative aims to provide a unified and holistic wellness experience for guests across the diverse locations of the hotel group.

Features

Area (sqm)

N/A

Facilities

Various sized Spa, Thermal Onsen with Sauna, Relaxation Lounge

Spa

Massage, Facial

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Testimonials

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Hans Joerg Meier

Chief Operating Officer/Partner

Legian Hotel Management

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Chow Keng Hai

Senior Vice President

Hotels and F&B at Resorts World Sentosa

Anne-Marie Houston

Anne-Marie Houston

General Manager

Montage Laguna Beach, California

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Sabrina Chen

Spa Director

Oasia Spa Sentosa, Singapore

Our Wall of Love

I have had the pleasure of working with Tomoka on various projects over the years, and without hesitation, I consider her to be a standout leader in the field of spa and wellness. Her exceptional organizational skills, acute financial acumen, and amiable leadership style make her well-liked by everyone she works with.
Through her professionalism and extensive expertise, Tomoka delivers fully customized and comprehensive solutions across all areas of spa and wellness. Her unwavering commitment and hands-on approach have inspired teams, leading to tangible benefits such as increased revenue and elevated guest satisfaction scores. Moreover, her ability to operate effectively across multiple locations, time zones, and culturally diverse teams make her an invaluable asset to any organization.

Hans Joerg Meier

Our Wall of Love

Tomoka came onboard when the unit has just launched with many unknowns and some uncertainties, both commercially and operationally. Tomoka painstakingly, working through day and night to refine the plans and executed them to perfection. Improvements and enhancements were made to its infrastructures, facilities and equipment too. In a short period of few months, she worked with everyone in the organization and delivered the projected topline and desired margin for the unit. Tomoka set-up and maintained a system which every team members in the Spa, from the receptionists to the therapists can work together harmoniously to delight every guests and retain them for repeat visits. Tomoka is a true caring individual who cares for her team members, the guests and the organization or business. She is a highly qualified professional and one that command high regards wherever she goes.
In conclusion, as I always said to everyone when I describe Tomoka-san. ‘She is sent by God to help me succeed!

Chow Keng Hai

Our Wall of Love

Tomoka was dedicated, always focused and incredibly professional. She constantly challenged herself, when it came to driving business levels, ensuring that the team grew their repertoire from a qualitative perspective, and she constantly set out to ensure that our guest satisfaction levels stayed strong.
Tomoka is an individual who works with her head and not with her ego, she is very perceptive and constantly strives to build and grow her knowledge of people and their well-being. She is very thorough and has excellent communication skills, always ready to listen and at the same time ready to actively engage in thoughtful brain storming.
She is committed, and a truly rare and incredibly gifted individual who has an exceptional knowledge of the world of spa and wellness. Tomoka sets out to help people, collaborate with individuals and ensure that everyone benefits and grows. She sets out to explain, teach, guide and nurture all those around her.
Tomoka is incredibly creative and fun to be around. She embodies wellness and is consistently mindful of other’s needs. I hope that we have an opportunity to connect again on a professional basis.

Anne-Marie Houston

Our Wall of Love

“Working with Tomoka as our spa consultant has been an absolute pleasure and a game-changer for our business. From the very beginning, Tomoka showcased a deep understanding of the spa industry and a genuine passion for creating extraordinary experiences. Her expertise and guidance were instrumental in shaping our spa concept and turning it into a reality.
Tomoka’s meticulous attention to detail and ability to think outside the box helped us craft a unique and captivating spa concept that truly sets us apart. Her insights into the latest trends, treatments, and technologies have been invaluable in creating an innovative menu that caters to our diverse clientele.
Throughout the entire process, Tomoka’s professionalism, dedication, and responsiveness were second to none. She provided us with a comprehensive roadmap, ensuring we stayed on track and met our deadlines for the spa’s grand opening. Her exceptional organizational skills and ability to coordinate with various vendors and contractors made the entire process seamless and stress-free.
We are thrilled with the results we have achieved under Tomoka’s guidance. Our spa has received rave reviews from our customers, who are captivated by the serene ambiance, innovative treatments, and exceptional service. Tomoka’s expertise and unwavering support have been instrumental in our success, and we couldn’t be more grateful for her contribution.
If you’re looking for a spa consultant who is not only knowledgeable and skilled but also genuinely invested in your success, we wholeheartedly recommend Tomoka. Her passion, expertise, and dedication will undoubtedly help you create a spa that exceeds your wildest expectations. Thank you, Tomoka, for helping us bring our spa vision to life!

Sabrina Chen

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