Our passion for wellness is deeply rooted in Asia, where the concept of spa became a fast growing industry in Bali 25 years ago.
Ever since, we have led some of the most prestigious spas and wellness establishments to success in the Asia Pacific.
It’s time to rejuvenate your wellness concept, to inspire, and to empower your team.
STEP 1 – DISCOVER
Understand where you are now and where you should be. Identify your wellness concept and the core areas that will attract your ideal client profile.
STEP 2 – INSPIRE
Set measurable KPIs and design a road map to achieve them. We will equip your team with the right tools and provide expert coaching.
STEP 3 – EMPOWER
Achieve your objectives and have your team absolutely invested in reaching new levels of wellness operation.
Tomoka Nguyen is a published author, founder and regionally recognised spa & wellness consultant. Tomoka embarked on her spa & wellness career in 1997 in Bali, Indonesia and advanced to become Regional Operations Manager for Mandara Spa. Since then, she has travelled across the region to manage some of the most prestigious wellness establishments in Asia like ESPA International, The Peninsula Hotels and GHM (General Hotel Management). Recently, Tomoka headed the 12,000 s.q.m ESPA at Resorts World Sentosa – the brand’s global flagship operation and the largest wellness centre in Asia. Within her 4 years tenure at Resorts World Sentosa, ESPA received accolades from multiple international awards and the business profitability increased by five folds.
Her cultural roots and in-depth understanding of Asian therapies and wellness traditions have led her to curate some of the most sought-after spa and wellness concepts, signature spa journeys and exquisite spa product lines for her clients.
Originally from Japan, a certified Aromatherapist and natural skincare product formulator, Tomoka is fluent in Japanese, English, Bahasa Indonesia and speaks basic Thai.
Tomoka came onboard when the unit has just launched with many unknowns and some uncertainties, both commercially and operationally. Tomoka painstakingly, working through day and night to refine the plans and executed them to perfection. Improvements and enhancements were made to its infrastructures, facilities and equipment too. In a short period of few months, she worked with everyone in the organization and delivered the projected topline and desired margin for the unit. Tomoka set-up and maintained a system which every team members in the Spa, from the receptionists to the therapists can work together harmoniously to delight every guests and retain them for repeat visits. Tomoka is a true caring individual who cares for her team members, the guests and the organization or business. She is a highly qualified professional and one that command high regards wherever she goes.
In conclusion, as I always said to everyone when I describe Tomoka-san.. “She is sent by God to help me succeed”!
– Chow Keng Hai, former Senior Vice President of Hotels and F&B at Resorts World Sentosa
“Tomoka was dedicated, always focused and incredibly professional. She constantly challenged herself, when it came to driving business levels, ensuring that the team grew their repertoire from a qualitative perspective, and she constantly set out to ensure that our guest satisfaction levels stayed strong.
Tomoka is an individual who works with her head and not with her ego, she is very perceptive and constantly strives to build and grow her knowledge of people and their well-being. She is very thorough and has excellent communication skills, always ready to listen and at the same time ready to actively engage in thoughtful brain storming.
She is committed, and a truly rare and incredibly gifted individual who has an exceptional knowledge of the world of spa and wellness. Tomoka sets out to help people, collaborate with individuals and ensure that everyone benefits and grows. She sets out to explain, teach, guide and nurture all those around her.
Tomoka is incredibly creative and fun to be around. She embodies wellness and is consistently mindful of other’s needs. I hope that we have an opportunity to connect again on a professional basis.“
– Anne-Marie Houston, former General Manager at Montage Laguna Beach, California
“Tomoka is a great promoter of the wellness lifestyle and uniquely crafts physical exercise programmes combined with beauty and spa products.”
Rejuvenating your wellness concept as well as your brand.
Renewing your team’s enthusiasm and elevating team engagement to take your wellness operations to the next level.
Refreshing your profitability and being complimented again and again about high levels of guest satisfaction.
Let's refresh your profitability and be complimented about high levels of guest satisfaction.