We work with hospitality leaders to create authentic and meaningful wellness experiences for their clients and their team.
Our passion for wellness is deeply rooted in Asia, where the concept of spa became a fast growing industry in Bali 25 years ago.
Ever since, we have led some of the most prestigious spas and wellness establishments to success in the Asia Pacific.
It’s time to rejuvenate
your wellness concept, to inspire,
and to empower your team.
STEP 1 – DISCOVER
Understand where you are now and where you should be. Identify your wellness concept and the core areas that will attract your ideal client profile.
STEP 2 – INSPIRE
Set measurable KPIs and design a road map to achieve them. We will equip your team with the right tools and provide expert coaching.
STEP 3 – EMPOWER
Achieve your objectives and have your team absolutely invested in reaching new levels of wellness operation.
Tomoka Nguyen is a published author and a regional leader in the spa and wellness industry. She began her career in Bali, Indonesia in 1997 and quickly advanced to the position of Regional Operations Manager for Mandara Spa. Since then, she has managed some of the most prestigious wellness establishments in Asia, including ESPA International, The Peninsula Hotels, and GHM (General Hotel Management).
Most notably, Tomoka headed the 12,000 s.q.m ESPA at Resorts World Sentosa – the brand’s global flagship operation and the largest wellness centre in Asia. During her four-year tenure at Resorts World Sentosa, ESPA received numerous international awards and saw a five-fold increase in business profitability.
Tomoka’s cultural roots and extensive knowledge of Asian therapies and wellness traditions have enabled her to develop some of the most sought-after spa and wellness concepts, signature spa journeys, and exquisite spa product lines for her clients. She is a certified Aromatherapist and natural skincare product formulator and is fluent in Japanese, English, Bahasa Indonesia, and basic Thai.
“I have had the pleasure of working with Tomoka on various projects over the years, and without hesitation, I consider her to be a standout leader in the field of spa and wellness. Her exceptional organizational skills, acute financial acumen, and amiable leadership style make her well-liked by everyone she works with.
Through her professionalism and extensive expertise, Tomoka delivers fully customized and comprehensive solutions across all areas of spa and wellness. Her unwavering commitment and hands-on approach have inspired teams, leading to tangible benefits such as increased revenue and elevated guest satisfaction scores. Moreover, her ability to operate effectively across multiple locations, time zones, and culturally diverse teams make her an invaluable asset to any organization.”
– Hans Joerg Meier, Managing Director – Partner of Legian Hotel Management
“Tomoka came onboard when the unit has just launched with many unknowns and some uncertainties, both commercially and operationally. Tomoka painstakingly, working through day and night to refine the plans and executed them to perfection. Improvements and enhancements were made to its infrastructures, facilities and equipment too. In a short period of few months, she worked with everyone in the organization and delivered the projected topline and desired margin for the unit. Tomoka set-up and maintained a system which every team members in the Spa, from the receptionists to the therapists can work together harmoniously to delight every guests and retain them for repeat visits. Tomoka is a true caring individual who cares for her team members, the guests and the organization or business. She is a highly qualified professional and one that command high regards wherever she goes.
In conclusion, as I always said to everyone when I describe Tomoka-san. ‘She is sent by God to help me succeed!'”
– Chow Keng Hai, former Senior Vice President of Hotels and F&B at Resorts World Sentosa
“Working with Tomoka as our spa consultant has been an absolute pleasure and a game-changer for our business. From the very beginning, Tomoka showcased a deep understanding of the spa industry and a genuine passion for creating extraordinary experiences. Her expertise and guidance were instrumental in shaping our spa concept and turning it into a reality.
Tomoka’s meticulous attention to detail and ability to think outside the box helped us craft a unique and captivating spa concept that truly sets us apart. Her insights into the latest trends, treatments, and technologies have been invaluable in creating an innovative menu that caters to our diverse clientele.
Throughout the entire process, Tomoka’s professionalism, dedication, and responsiveness were second to none. She provided us with a comprehensive roadmap, ensuring we stayed on track and met our deadlines for the spa’s grand opening. Her exceptional organizational skills and ability to coordinate with various vendors and contractors made the entire process seamless and stress-free.
We are thrilled with the results we have achieved under Tomoka’s guidance. Our spa has received rave reviews from our customers, who are captivated by the serene ambiance, innovative treatments, and exceptional service. Tomoka’s expertise and unwavering support have been instrumental in our success, and we couldn’t be more grateful for her contribution.
If you’re looking for a spa consultant who is not only knowledgeable and skilled but also genuinely invested in your success, we wholeheartedly recommend Tomoka. Her passion, expertise, and dedication will undoubtedly help you create a spa that exceeds your wildest expectations. Thank you, Tomoka, for helping us bring our spa vision to life!”
– Sabrina Chen, Spa Director of Oasia Spa Sentosa, Singapore
“Tomoka was dedicated, always focused and incredibly professional. She constantly challenged herself, when it came to driving business levels, ensuring that the team grew their repertoire from a qualitative perspective, and she constantly set out to ensure that our guest satisfaction levels stayed strong.
Tomoka is an individual who works with her head and not with her ego, she is very perceptive and constantly strives to build and grow her knowledge of people and their well-being. She is very thorough and has excellent communication skills, always ready to listen and at the same time ready to actively engage in thoughtful brain storming.
She is committed, and a truly rare and incredibly gifted individual who has an exceptional knowledge of the world of spa and wellness. Tomoka sets out to help people, collaborate with individuals and ensure that everyone benefits and grows. She sets out to explain, teach, guide and nurture all those around her.
Tomoka is incredibly creative and fun to be around. She embodies wellness and is consistently mindful of other’s needs. I hope that we have an opportunity to connect again on a professional basis.”
– Anne-Marie Houston, former General Manager at Montage Laguna Beach, California
“Tomoka is a great promoter of the wellness lifestyle and uniquely crafts physical exercise programmes combined with beauty and spa products.”– Technogym
Rejuvenating your wellness concept as well as your brand.
Renewing your team’s enthusiasm and elevating team engagement to take your wellness operations to the next level.
Refreshing your profitability and being complimented again and again about high levels of guest satisfaction.
Let's refresh your profitability and
be complimented about high levels of